Frequently Asked Questions for SSi Products

 

Click a tab above to open the FAQ page for your SSi product.  If your question is not answered here, please contact SSi for support at 513.772.0060.

(Q1) I have an Internal Comms Error on my screen. What do I do?

This message is generated when the HMI does not have communications to the controller inside the panel.  Possible reasons for this include:

 

Loss of 24VDC power to terminals 1 (-) and 2 (+) on the controller.

 

A bad communication cable between the HMI and the controller.

(Check by ringing out the cable end to end, or checking for continuity.)

 

Bad connection between the HMI and the controller.

(Check both ends to make sure they are securely connected and not loose or damaged.)

 

Cable connected to wrong port on back of HMI.

(COM1=232 and COM3=485)

(Q1) I have an Internal Comms Error on my screen. What do I do?

This message is generated when the HMI does not have communications to the controller inside the panel.  Possible reasons for this include:

 

Loss of 24VDC power to terminals 1 (-) and 2 (+) on the controller.

 

A bad communication cable between the HMI and the controller.

(Check by ringing out the cable end to end, or checking for continuity.)

 

Bad connection between the HMI and the controller.

(Check both ends to make sure they are securely connected and not loose or damaged.)

 

Cable connected to wrong port on back of HMI.

(COM1=232 and COM3=485)

(Q2) What is the difference between SOAK and G_SOAK opcodes?

SOAK is simply a specified amount of time.  There are no conditions required for the timer to count down.

 

G_SOAK is also a soak timer, but it will only run when pre-set conditions are met and maintained.  If conditions are not met, the timer is placed in hold status.

(Q4) How do I slave an instrument to my controller?

Navigate to “Slave Instrument Setup” (This may involve logging in).

 

Select an instrument you want to configure and tap “Edit.”  Note that the list of available instruments is color coded:

Blue=atmosphere
Red=temperature
Yellow=events
White=user-selected instrument

 

Configure the instrument, address, and port.  Note the following:

All devices on the same slave port must utilize the same protocol.
An address of zero (0) will disable the instrument.
Controllers that provide dual functions must have the same address assigned for both.
If your instrument is not shown in the list, use User Instruments 1-16 along with the Generic Instrument Setup menu (see manual for additional details).
Slave 1 = terminals 5 (-) and 6 (+)
Slave 2 = terminals 22 (+) and 23 (-)
RS-232 = 9-pin port on controller’s face

(Q1) I have an Internal Comms Error on my screen. What do I do?

This message is generated when the HMI does not have communications to the controller inside the panel.  Possible reasons for this include:

 

Loss of 24VDC power to terminals 1 (-) and 2 (+) on the controller.

 

A bad communication cable between the HMI and the controller.

(Check by ringing out the cable end to end, or checking for continuity.)

 

Bad connection between the HMI and the controller.

(Check both ends to make sure they are securely connected and not loose or damaged.)

 

Cable connected to wrong port on back of HMI.

(COM1=232 and COM3=485)

(Q2) What is the difference between SOAK and G_SOAK opcodes?

SOAK is simply a specified amount of time.  There are no conditions required for the timer to count down.

 

G_SOAK is also a soak timer, but it will only run when pre-set conditions are met and maintained.  If conditions are not met, the timer is placed in hold status.

(Q4) How do I slave an instrument to my controller?

Navigate to “Slave Instrument Setup” (This may involve logging in).

 

Select an instrument you want to configure and tap “Edit.”  Note that the list of available instruments is color coded:

Blue=atmosphere
Red=temperature
Yellow=events
White=user-selected instrument

 

Configure the instrument, address, and port.  Note the following:

All devices on the same slave port must utilize the same protocol.
An address of zero (0) will disable the instrument.
Controllers that provide dual functions must have the same address assigned for both.
If your instrument is not shown in the list, use User Instruments 1-16 along with the Generic Instrument Setup menu (see manual for additional details).
Slave 1 = terminals 5 (-) and 6 (+)
Slave 2 = terminals 22 (+) and 23 (-)
RS-232 = 9-pin port on controller’s face

(Q1) I have an Internal Comms Error on my screen. What do I do?

This message is generated when the HMI does not have communications to the controller inside the panel.  Possible reasons for this include:

 

Loss of 24VDC power to terminals 1 (-) and 2 (+) on the controller.

 

A bad communication cable between the HMI and the controller.

(Check by ringing out the cable end to end, or checking for continuity.)

 

Bad connection between the HMI and the controller.

(Check both ends to make sure they are securely connected and not loose or damaged.)

 

Cable connected to wrong port on back of HMI.

(COM1=232 and COM3=485)

(Q2) What is the difference between SOAK and G_SOAK opcodes?

SOAK is simply a specified amount of time.  There are no conditions required for the timer to count down.

 

G_SOAK is also a soak timer, but it will only run when pre-set conditions are met and maintained.  If conditions are not met, the timer is placed in hold status.

(Q4) How do I slave an instrument to my controller?

Navigate to “Slave Instrument Setup” (This may involve logging in).

 

Select an instrument you want to configure and tap “Edit.”  Note that the list of available instruments is color coded:

Blue=atmosphere
Red=temperature
Yellow=events
White=user-selected instrument

 

Configure the instrument, address, and port.  Note the following:

All devices on the same slave port must utilize the same protocol.
An address of zero (0) will disable the instrument.
Controllers that provide dual functions must have the same address assigned for both.
If your instrument is not shown in the list, use User Instruments 1-16 along with the Generic Instrument Setup menu (see manual for additional details).
Slave 1 = terminals 5 (-) and 6 (+)
Slave 2 = terminals 22 (+) and 23 (-)
RS-232 = 9-pin port on controller’s face

(Q1) I have an Internal Comms Error on my screen. What do I do?

This message is generated when the HMI does not have communications to the controller inside the panel.  Possible reasons for this include:

 

Loss of 24VDC power to terminals 1 (-) and 2 (+) on the controller.

 

A bad communication cable between the HMI and the controller.

(Check by ringing out the cable end to end, or checking for continuity.)

 

Bad connection between the HMI and the controller.

(Check both ends to make sure they are securely connected and not loose or damaged.)

 

Cable connected to wrong port on back of HMI.

(COM1=232 and COM3=485)

(Q2) What is the difference between SOAK and G_SOAK opcodes?

SOAK is simply a specified amount of time.  There are no conditions required for the timer to count down.

 

G_SOAK is also a soak timer, but it will only run when pre-set conditions are met and maintained.  If conditions are not met, the timer is placed in hold status.

(Q4) How do I slave an instrument to my controller?

Navigate to “Slave Instrument Setup” (This may involve logging in).

 

Select an instrument you want to configure and tap “Edit.”  Note that the list of available instruments is color coded:

Blue=atmosphere
Red=temperature
Yellow=events
White=user-selected instrument

 

Configure the instrument, address, and port.  Note the following:

All devices on the same slave port must utilize the same protocol.
An address of zero (0) will disable the instrument.
Controllers that provide dual functions must have the same address assigned for both.
If your instrument is not shown in the list, use User Instruments 1-16 along with the Generic Instrument Setup menu (see manual for additional details).
Slave 1 = terminals 5 (-) and 6 (+)
Slave 2 = terminals 22 (+) and 23 (-)
RS-232 = 9-pin port on controller’s face

(Q4) How do I slave an instrument to my controller?

Select “Slave Instrument Setup” from the menu drop-down.

 

Select an instrument you want to configure.

 

Configure the instrument, address, and port.  Note the following:

 

All devices on the same slave port must utilize the same protocol.
An address of zero (0) will disable the instrument.
Controllers that provide dual functions must have the same address assigned for both.
If your instrument is not shown in the list, use User Instruments 1-16 along with the Generic Instrument Setup menu (see manual for additional details).
Slave 1 = terminals 5 (-) and 6 (+)
Slave 2 = terminals 22 (+) and 23 (-)
RS-232 = 9-pin port on controller’s face

(Q26) What do the alarm codes mean on my eFlo?

Alarm CodePossible CausesPossible Corrective Actions
LoPr - Low PressureActivated when low pressure has been indicated based on either factory or user specified values

*factory values are not editable and cannot be deactivated; call SSI with any questions

  • Increase regulator pressure

  • Verify all upstream solenoids and/or ball valves are open

*make sure not to exceed pressure limits for the sensors indicated on page 6
hiPr- High PressureActivated when high pressure has been indicated based on either factory or user specified values

If indicated pressure is above the range of the sensor, the meter WILL NOT show accurate values

*factory values are not editable and cannot be deactivated; call SSI with any questions
Decrease regulator pressure below the usable range of the sensors

*make sure not to exceed pressure limits for the sensors indicated on page 6
LofL- Low FlowActivated when low flow has been indicated based on user specified values

  • Increase flow rate on meter to a value above what has been set

  • It is possible that low pressure is limiting the flow rate and pressure should be increased

  • It is also possible that high pressure has been achieved and the meter is now reading incorrectly

hiFL - High FlowActivated when high flow has been indicated based on user specified values

  • Increase flow rate on meter to a value above what has been set

  • It is possible that low pressure is limiting the flow rate and pressure should be increased

(Q9) How often should I calibrate the MGA?

If the device is used...Then perform a calibration...
DailyWeekly
WeeklyMonthly
Less than weeklyPrior to use

(Q10) How much flow do I need to get a good sample?

SSi recommends 1.5 scfh.  However, anywhere from 1 – 2 scfh is acceptable.

(Q11) How do I keep a clean sample going into my MGA?

The bowl filter leading into the unit contains a filter element (p/n 37051) that can be replaced when it becomes dirty.

(Q12) What are the IR shim and CH4 factors?

These are factors that go into the calculation for determining the %Carbon. Manually adjusting them will have a direct effect on the %Carbon being calculated.  Contact SSi for more information.

(Q13) How do I add an external instrument?

For RS485 Communications:

  1. Wire to the terminals 1561 and 1571 inside the MGA.
  2. On the MGA screen interface, go to the Menu and log in with the number 2.
  3. Select “Communications and source setup” > “Atmosphere/Temp sources”
  4. Here you can edit to add your Probe Temp/mV Instrument or Furnace temp Instrument.
  5. When you have selected the appropriate device, edit the Probe Temp/mV instrument address or the Furnace temp instrument address.

(Q14) How do I set the Device time on the MGA?

To set the Device time to match the Touch screen date and time:

  1. Go to Menu and log in with the number 2.
  2. Then select “Instrument set up” > “General set up.”
  3. Edit the Device time to match the touch screen time by selecting “Device Time” > “Edit.”

(Q15) How do I get Nitriding calculations on my MGA?

  1. Call SSi  at 513-772-0060 for a Code of the Day login number.
  2. Log in with the code.
  3. Select the “Factory use only” option.
  4. On the following screen select “Set Instrument Type.”
  5. Set the Nitrider Calculations option to Enable.
  6. You will then need to cycle power to have the correct Calculations page displayed.

(Q16) Can my MGA do Dew point?

The MGA displays a calculated dew point using gas values and requires assumptions regarding the composition of the gas being sampled. Since these assumptions are not always accurate, the resulting dew point is not always accurate.

(Q17) How do I set up my Auto calibration?

  1. First, make sure you have the Zero and Span gas tanks hooked up to the correct calibration ports on the side of the MGA.
  2. On the Interface go to Menu and log in with the number 2.
  3. Select “Automatic Calibration setup.”  You will see the options to set the Auto calibration to YES or NO.
  4. Select “YES” to set up your desired calibration purge and intervals.

(Q18) Where should I mount the MGA enclosure?

SSi recommends that the MGA be mounted fairly close to the source it is sampling. It can be further away, but a longer sample tube increases the likelihood of leaks or contaminants.

(Q19) What is the recommended pressure for calibration gases?

The incoming pressurized gas goes through a small fixed orifice inside the analyzer, which should require between 20 and 50 psi to maintain proper flow.

(Q20) How do I clear the Auto calibration alarm?

  1. Go to the Menu and log in with the number 2.
  2. Select “Automatic Calibration set up” then change the Auto Calibration from YES to NO. That will clear the Auto Calibration alarm banner.

**It is important to note WHY you were getting the alarm, to make sure that you were getting adequate flow and the calibration was able to complete successfully.

(Q9) How often should I calibrate the MZA?

If the device is used...Then perform a calibration...
DailyWeekly
WeeklyMonthly
Less than weeklyPrior to use

(Q10) How much flow do I need to get a good sample?

SSi recommends 1.5 scfh.  However, anywhere from 1 – 2 scfh is acceptable.

(Q11) How do I keep a clean sample going into my MZA?

The bowl filter leading into the unit contains a filter element (p/n 37051) that can be replaced when it becomes dirty.

(Q12) What are the IR shim and CH4 factors?

These are factors that go into the calculation for determining the %Carbon. Manually adjusting them will have a direct effect on the %Carbon being calculated.  Contact SSi for more information.

(Q13) How do I add an external instrument?

For RS485 Communications:

  1. Wire to the terminals 1561 and 1571 inside the MZA.
  2. On the MGA screen interface, go to the Menu and log in with the number 2.
  3. Select “Communications and source setup” > “Atmosphere/Temp sources”
  4. Here you can edit to add your Probe Temp/mV Instrument or Furnace temp Instrument.
  5. When you have selected the appropriate device, edit the Probe Temp/mV instrument address or the Furnace temp instrument address.

(Q14) How do I set the Device time on the MZA?

To set the Device time to match the Touch screen date and time:

  1. Go to Menu and log in with the number 2.
  2. Then select “Instrument set up” > “General set up.”
  3. Edit the Device time to match the touch screen time by selecting “Device Time” > “Edit.”

(Q15) How do I get Nitriding calculations on my MZA?

  1. Call SSi  at 513-772-0060 for a Code of the Day login number.
  2. Log in with the code.
  3. Select the “Factory use only” option.
  4. On the following screen select “Set Instrument Type.”
  5. Set the Nitrider Calculations option to Enable.
  6. You will then need to cycle power to have the correct Calculations page displayed.

(Q17) How do I set up my Auto calibration?

  1. First, make sure you have the Zero and Span gas tanks hooked up to the correct calibration ports on the side of the MZA.
  2. On the Interface go to Menu and log in with the number 2.
  3. Select “Automatic Calibration setup.”  You will see the options to set the Auto calibration to YES or NO.
  4. Select “YES” to set up your desired calibration purge and intervals.

(Q18) Where should I mount the MZA enclosure?

SSi recommends that the MZA be mounted fairly close to the source it is sampling. It can be further away, but a longer sample tube increases the likelihood of leaks or contaminants.

(Q19) What is the recommended pressure for calibration gases?

The incoming pressurized gas goes through a small fixed orifice inside the analyzer, which should require between 20 and 50 psi to maintain proper flow.

(Q20) How do I clear the Auto calibration alarm?

  1. Go to the Menu and log in with the number 2.
  2. Select “Automatic Calibration set up” then change the Auto Calibration from YES to NO. That will clear the Auto Calibration alarm banner.

**It is important to note WHY you were getting the alarm, to make sure that you were getting adequate flow and the calibration was able to complete successfully.

(Q21) How do I deactivate one of the zones?

  1. Go to the Menu and Log in with the number 2.
  2. Select “Edit Active Zones.” From this screen you can deactivate a zone and turn off the corresponding pump.

(Q22) What is the maximum number of zones I can have?

The MZA has the ability to analyze up to eight zones. Note that this requires two Sample Pump Boxes (p/n 13662).

(Q9) How often should I calibrate the PGA?

If the device is used...Then perform a calibration...
DailyWeekly
WeeklyMonthly
Less than weeklyPrior to use

(Q10) How much flow do I need to get a good sample?

SSi recommends 1.5 scfh.  However, anywhere from 1 – 2 scfh is acceptable.

(Q12) What are the IR shim and CH4 factors?

These are factors that go into the calculation for determining the %Carbon. Manually adjusting them will have a direct effect on the %Carbon being calculated.  Contact SSi for more information.

(Q14) How do I set the Device time on the PGA?

To set the Device time to match the Touch screen date and time:

  1. Go to Menu and log in with the number 2.
  2. Then select “Instrument set up” > “General set up.”
  3. Edit the Device time to match the touch screen time by selecting “Device Time” > “Edit.”

(Q15) How do I get Nitriding calculations on my PGA?

  1. Call SSi  at 513-772-0060 for a Code of the Day login number.
  2. Log in with the code.
  3. Select the “Factory use only” option.
  4. On the following screen select “Set Instrument Type.”
  5. Set the Nitrider Calculations option to Enable.
  6. You will then need to cycle power to have the correct Calculations page displayed.

(Q16) Can my PGA do Dew point?

The PGA displays a calculated dew point using gas values and requires assumptions regarding the composition of the gas being sampled. Since these assumptions are not always accurate, the resulting dew point is not always accurate.

(Q19) What is the recommended pressure for calibration gases?

The incoming pressurized gas goes through a small fixed orifice inside the analyzer, which should require between 20 and 50 psi to maintain proper flow.

(Q23) How do I use the CO2 scrubber for calibrations?

  1. Remove the end caps from each side of the CO2 Scrubber.
  2. Go to the calibration screen of the PGA and turn the pump ON.
  3. Attach either end of the CO2 scrubber to the inlet tube of the PGA.
  4. Watch the zero calibration values until they drop to near 0.00%.
  5. Select “Start Calibration” and allow the green progress bar to start.
  6. Once complete, turn the pump off and then connect to your Span calibration gas.

(Q24) How do I create and start a Session?

  1. On the PGA , go to Menu and log in with the number 2.
  2. Then select “Tools” > “Database maintenance.”
  3. On this screen you can maintain equipment, users, and manage the equipment and sessions.
  4. Go back to the main menu and select “Sessions” to allow you to select your Operator, Equipment, and start the session.

(Q25) How do I connect to XGA viewer software?

SSi recommends using the included USB cable as follows:

  1. On your PC, open the installed XGA Viewer (make sure your PGA is also turned on).
  2. Using the provided USB cable, connect the B Connector to the “Client” port on the side of the PGA and the A connector to the PC.
  3. In XGA Viewer select “Options” > “Instruments set up.”  This will open a Configure Analyzers window.
  4. On the bottom select “Add.” Here you can name the instrument and enter its serial number.
  5. Click the blue “Scan” button to scan the Network for your PGA.
  6. When the scan is completed you should see the PGA appear.  Click on it.
  7. You will be returned to the Configure Analyzers window.  Click “Save.”

(Q27) When should I change the sample tube filter?

Whenever you see the inside of the filter start to change color. The filter can be replaced by changing p/n 31033.

(Q9) How often should I calibrate the RGA?

If the device is used...Then perform a calibration...
DailyWeekly
WeeklyMonthly
Less than weeklyPrior to use

(Q10) How much flow do I need to get a good sample?

SSi recommends 1.5 scfh.  However, anywhere from 1 – 2 scfh is acceptable.

(Q11) How do I keep a clean sample going into my RGA?

The bowl filter leading into the unit contains a filter element (p/n 37051) that can be replaced when it becomes dirty.

(Q12) What are the IR shim and CH4 factors?

These are factors that go into the calculation for determining the %Carbon. Manually adjusting them will have a direct effect on the %Carbon being calculated.  Contact SSi for more information.

(Q13) How do I add an external instrument?

For RS485 Communications:

  1. Wire to the terminals 1561 and 1571 inside the RGA.
  2. On the RGA screen interface, go to the Menu and log in with the number 2.
  3. Select “Communications and source setup” > “Atmosphere/Temp sources”
  4. Here you can edit to add your Probe Temp/mV Instrument or Furnace temp Instrument.
  5. When you have selected the appropriate device, edit the Probe Temp/mV instrument address or the Furnace temp instrument address.

(Q14) How do I set the Device time on the RGA?

To set the Device time to match the Touch screen date and time:

  1. Go to Menu and log in with the number 2.
  2. Then select “Instrument set up” > “General set up.”
  3. Edit the Device time to match the touch screen time by selecting “Device Time” > “Edit.”

(Q15) How do I get Nitriding calculations on my RGA?

  1. Call SSi  at 513-772-0060 for a Code of the Day login number.
  2. Log in with the code.
  3. Select the “Factory use only” option.
  4. On the following screen select “Set Instrument Type.”
  5. Set the Nitrider Calculations option to Enable.
  6. You will then need to cycle power to have the correct Calculations page displayed.

(Q16) Can my RGA do Dew point?

The MGA displays a calculated dew point using gas values and requires assumptions regarding the composition of the gas being sampled. Since these assumptions are not always accurate, the resulting dew point is not always accurate.

(Q17) How do I set up my Auto calibration?

  1. First, make sure you have the Zero and Span gas tanks hooked up to the correct calibration ports on the side of the RGA.
  2. On the Interface go to Menu and log in with the number 2.
  3. Select “Automatic Calibration setup.”  You will see the options to set the Auto calibration to YES or NO.
  4. Select “YES” to set up your desired calibration purge and intervals.

(Q18) Where should I mount the RGA enclosure?

SSi recommends that the RGA be mounted fairly close to the source it is sampling. It can be further away, but a longer sample tube increases the likelihood of leaks or contaminants.

(Q19) What is the recommended pressure for calibration gases?

The incoming pressurized gas goes through a small fixed orifice inside the analyzer, which should require between 20 and 50 psi to maintain proper flow.

(Q20) How do I clear the Auto calibration alarm?

  1. Go to the Menu and log in with the number 2.
  2. Select “Automatic Calibration set up” then change the Auto Calibration from YES to NO. That will clear the Auto Calibration alarm banner.

**It is important to note WHY you were getting the alarm, to make sure that you were getting adequate flow and the calibration was able to complete successfully.


(Q28) I upgraded to Windows 10 and now my SDS won't connect to SDS Reporter. What do I do?


Go to the Windows 10 Start menu (bottom left corner).
Type “Services” in the Search Bar and click the Services icon.
Scroll down and double click on”Windows Mobile-2003-based devices connectivity.”
Select the “Logon” tab on the top of the screen.
Select “Local System account” and click “OK.”
Go back to the Services list, and double click on “Windows Mobile-based devices connectivity.”
Select the “Logon” tab on the top of the screen.
Select “Local System account” and click “OK.”


(Q29) How do I set the date and time on my SDS?


For 8020 and 8040 units, go to Screen 20 to set or change the date and time.

For 8120 and 8140 units:
• Go to the menu and login with the number “2”
• Return to the menu list, scroll down and select the final item, “Exit Program.”
• Select “Yes” to confirm. This will bring up the Windows CE interface.
• Double-tap the time on the toolbar at the bottom of the screen.
• Be sure that your time zone is set correctly, then adjust the date and time as needed.
• Tap “Apply” to set the time, then tap “OK” to close the Date and Time window.
• Tap the Start button at lower left.
• Select “Programs” then “Advantech.”
• Scroll down and select “Registry Saver.” Tap “OK” when you see the “Success” message.
• To restart the SDS, reboot by double-tapping the computer icon next to the date/time on the toolbar.
• Click “Yes” to confirm.


(Q30) The SDS program is not starting on the 8120/8140 screen. What do I do?


NOTE: This solution involves removing the electronics from the case. Do so in a safe environment.

• Make sure the unit is turned off.
• Remove the four screws from the underside of the case. Place them in a secure location.
• Pull the electronics package from the case and set at an angle so it does not fall back in.
• Look on the back side of the screen (closest to the lid of the case) and find the grey lid cover.
• Inside the cover is the SD card with the SDS program. Carefully pull the card out and reinsert it into the screen.
• Close the grey lid.
• Turn the unit back on. If the program starts, place the electronics package back into the case and replace the four screws.
• If the program still does not start, contact SSi for additional help.


(Q31) How do I set the IP address on my SDS?


NOTE: This solution assumes you know your IP address. If you do not, check with your IT professional, or contact SSi for assistance.

For 8020 and 8040 units:
• Go to screen 26 and enter the passcode “2”
• Highlight a number, then key in the new number and press Enter.
• Once all numbers have been changed, highlight “Set” in the bottom right hand corner.
• Then key ‘1’ and press Enter.

For 8120 and 8140 units:
• Go to the menu and login with the number “2”
• Return to the menu list, scroll down and select the final item, “Exit Program.”
• Select “Yes” to confirm. This will bring up the Windows CE interface.
• Tap the Start button at lower left. From there, select “Settings” and then “Network and Dial-up Connections.”
• Double-tap the icon for “Emac1.”
• In the next window, select “Specify an IP Address”
• When you are ready to enter the desired address, tap on the keyboard icon at bottom right, then select “Keyboard” and use the keyboard to enter the correct numbers.
• When you have entered the IP address, click “OK”
• Tap the Start button at lower left.
• Select “Programs” then “Advantech.”
• Scroll down and select “Registry Saver.” Tap “OK” when you see the “Success” message.
• To restart the SDS, reboot by double-tapping the computer icon next to the date/time on the toolbar.
• Click “Yes” to confirm.


(Q32) I can’t download from my 8120/8140. What do I do?


You will need to replace the SDSSurveyinfo file as follows:
• Place the new SDSSurveyinfo file on a USB drive and insert it into the SDS unit’s USB port.
• Go to the menu and login with the number “2”
• Return to the menu list, scroll down and select the final item, “Exit Program.”
• Select “Yes” to confirm. This will bring up the Windows CE interface.
• Double-tap the “My Device” icon.
• Double-tap “USB Hard Disk” on the list.
• Highlight the SDSSurveyinfo file.
• Tap “Edit” on the menu bar, then double-tap “Copy” from the dropdown menu.
• Go to the tool bar across the top and tap the Up icon (folder with green arrow). This brings you back to the original “My Device” view.
• Double-tap “Storage Card” then “AUTORUN” and finally “SDS.”
• Tap “Edit” on the menu bar, then double-tap “Paste” from the dropdown menu. This will paste the new SDSSurveyinfo file into the correct folder.
• Tap “Yes” to overwrite the old file.
• To restart the program, double-tap the icon to the left of the time at the bottom of the screen. Double-tap “OK” to reboot the screen.
• You should now be able to upload templates, run surveys, and download surveys from your SDS.



(Q28) I upgraded to Windows 10 and now my SDS won't connect to SDS Reporter. What do I do?


Go to the Windows 10 Start menu (bottom left corner).
Type “Services” in the Search Bar and click the Services icon.
Scroll down and double click on”Windows Mobile-2003-based devices connectivity.”
Select the “Logon” tab on the top of the screen.
Select “Local System account” and click “OK.”
Go back to the Services list, and double click on “Windows Mobile-based devices connectivity.”
Select the “Logon” tab on the top of the screen.
Select “Local System account” and click “OK.”


(Q6) How do I reset the tripped limit on my Series 8L?

If the alarm is supplied or configured as a latching type, it can be acknowledged in Level 1 or Level 2.

Press PageF1, or F2.  The controller will display “Ac.AL” (for Alarm Acknowledge).

Use the Up and Down buttons to select YES, then press the Scroll button to accept.

NOTE: If the alarm is still present, the ALM beacon will light continuously and the alarm message will continue to flash.

NOTE: By default, the Page button is configured to Ac.AL.

(Q7) How do I add an offset to my Series 8?

First, enter the Level 2 Menu as follows:

Press and hold Page until the screen displays “Goto”

Press Up until the screen displays “Lev 2”

Press Scroll to enter the Level 2 Menu.

Then, enter the passcode if necessary as follows:

Press Up or Down until the screen displays the correct passcode.

Press Scroll.

The controller is now operating at Level 2.

Enter the offset as follows:

Press Scroll to scroll through options until the screen displays “oFS”

Use Up and Down to select the +/- offset amount needed.

Press Scroll to advance.  The value will be stored in the controller when you exit the oFS screen.

(Q33) How do I add equipment to TSManager?

  1. Launch TSManager (default location is C:\SSi\TSManager\TSManager.exe)
  2. From the toolbar, select Tools > Communications > Setup
  3. Select “Add” and enter an appropriate name
  4. Click “…” to search for available touch screens
    NOTE: An IP Address is only required if the Touch Screen is connected to the facility network. This allows data to be automatically downloaded, simplifying the viewing process. If you intend to manually download data, simply select SAVE and OK.
  5. Select one of the available touch screens and click “OK”
    NOTE: If the list does not automatically populate, use the drop-down list to select different networks to scan. If you know the IP address, you may also enter it manually at lower left and select “Scan.”
  6. Click “Save” and then “OK”

(Q34) How do I download data to TSManager? (Manual method)

NOTE: This procedure is only necessary if the touch screen is NOT on the same network as the PC running TSManager. If the PC and the screen are on the same network, data can be downloaded through TSManager directly.


First, collect data from the touch screen as follows:

  1. Insert a USB drive into one of the ports on the rear of the touch screen.
  2. Go to the menu list and select “Shutdown.”
  3. Select “Yes” to confirm. This will bring up the Windows CE interface.
  4. Double-tap “My Device.”
  5. Look for “Storage Card.” If that is not available, look for “HardDisk.” Double-tap it to open.
  6. Highlight the subfolder that matches your device name (e.g. DW9130)
  7. Tap “Edit” on the menu bar, then double-tap “Copy” from the dropdown menu.
  8. Go to the tool bar across the top and tap the Up icon (folder with green arrow). This brings you back to the original “My Device” view.
  9. Double-tap the USB Drive.
  10. Tap “Edit” on the menu bar, then double-tap “Paste” from the dropdown menu. This will paste the copied folder onto the drive (If necessary, tap “Yes” to overwrite the old file).
  11. To restart the program, double-tap the icon to the left of the time at the bottom of the screen.
  12. Double-tap “OK” to reboot the screen.
  13. Remove the USB Drive from the touch screen.


Then, transfer the information to your PC as follows:

  1. Insert the USB drive into your PC.
  2. Copy the folder to C:\SSi\TSManager\TSScreens\ (if your TSManager software is installed on a different location, use that location and drive letter).
  3. Rename the pasted folder to a name that matches the name of the equipment used in TSManager.
  4. Launch TSManager (typically at C:\SSi\TSManager\TSManager.exe).
    NOTE: If this is the first time you are viewing this data from TSManager, you must first add the Equipment (refer to FAQ item Q33). When creating the Equipment, add only the Name; leave the Model as “Not Specified.”

  5. From the menu bar, select Tools > Communications > Advanced Download & Maintenance.
  6. Use the first drop-down to select your Equipment. Use the second drop-down to select Disk Source. Then click the ”…” icon to navigate to the file path where you just saved the data from the touchscreen.
  7. The content area of the window should now automatically populate. Select “Download” to transfer the data into TSManager, and select “Done” when finished.
  8. NOTE: You may need to close and reopen TSManager to view the new data.
    NOTE: If this is the first time viewing this data in TSManager, you may have to click File > Open in the menu bar to select the appropriate trend chart.

 

Super Systems Inc