SSi management and sales staff is easily contacted and return
calls promptly.
10
9
8
7
6
5
4
3
2
1
0
Technical support questions are answered satisfactorily by
knowledgeable staff.
10
9
8
7
6
5
4
3
2
1
0
The sales staff is easy to work with and offer multiple options
10
9
8
7
6
5
4
3
2
1
0
Product delivery time is acceptable and any shipment delays are
communicated.
10
9
8
7
6
5
4
3
2
1
0
The
local representative is easily contacted, knowledgeable, prompt
and helpful.
10
9
8
7
6
5
4
3
2
1
0
Product repair turn-around time and pricing is acceptable.
10
9
8
7
6
5
4
3
2
1
0
Repair technicians are knowledgeable about SSI
products and help trouble shoot process related problems.
10
9
8
7
6
5
4
3
2
1
0
Field service technicians are knowledgeable, motivated and
safety minded.
10
9
8
7
6
5
4
3
2
1
0
Product manuals and SSi software are easy to understand.
10
9
8
7
6
5
4
3
2
1
0
SSi
products exceed expectations and are a good value.
10
9
8
7
6
5
4
3
2
1
0
