Customer Satisfaction Survey

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Please rate each item on a scale of 1 to 10: 10 = completely agree 1 = completely disagree.

SSi management and sales staff is easily contacted and return calls promptly.

Technical support questions are answered satisfactorily by knowledgeable staff.

The sales staff is easy to work with and offer multiple options.

Product delivery time is acceptable and any shipment delays are communicated.

The local representative is easily contacted, knowledgeable, prompt and helpful.

Product repair turn-around time and pricing is reasonable.

Repair technicians are knowledgeable about SSI products.

Field service technicians are knowledgeable, motivated and safety minded.

Product manuals and SSi software are easy to understand.

SSi products exceed expectations and are a good value.