Customer Satisfaction Survey

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Please rate each item on a scale of 1 to 10: 10 = completely agree 1 = completely disagree.

SSi management and sales staff are easily contacted and promptly respond to phone calls and email.

Technical support questions are answered satisfactorily by knowledgeable staff.

The sales staff is easy to work with and offers multiple options.

Product delivery time is acceptable and any shipment delays are communicated.

The local representative is easily contacted, knowledgeable, prompt and helpful.

Product repair turn-around time is acceptable.

Repair technicians are knowledgeable about SSI products and help troubleshoot process-related problems.

Field service technicians are knowledgeable, motivated and safety minded.

Product manuals are easy to understand.

SSi software is easy to use.

SSi products exceed expectations and are a good value.